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FAQS

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FAQS

FAQ’S

We have put together some of the most frequently asked questions, if you have any questions that are not answered here please contact us as soon as possible be e-mail sales@world-over.co.uk or in in office hours by calling +44(0) 1942 677 448 and we will be happy to help.

We aim to answer all queries within 24 hours, between Monday to Friday from 9am to 4pm excluding public holidays.

Important Note: Some e-mails accounts will ‘Junk’ any e-mails that are sent from addresses that are not recognised, so make sure you add sales@world-over.co.uk to your address list so that we can get in touch.

My Account

How do I create an account?

Go to the My Account page. Fill in your email address and then click create Register an account. Fill in your information and then click save changes You will receive a confirmation email.

I have forgotten my password

Go to the My Account Page, select Lost Your Password which will direct you to Forgot Password Page. Fill in the email address linked to your account to receive a password reset link by email.

Do I have to register to make an order?

No. We have a guest option that doesn’t require you to register as a customer.

How to modify my account information?

To modify your information, go to the My Account area and select Addresses or Account detail pages.

How do I unsubscribe from the newsletter?

You can click the unsubscribe link in any of our emails.

My Order

I have had item(s) cancelled from my order, when will I get a refund?

Your refund will appear in your account within 3-5 working days of cancellation.

How do I return a gift that was sent to me?

We are only able to process returns with the person who made the order.  Please contact the person whom place the order to arrange replacement or return.

Can I exchange my order instead of returning it?

To exchange your order, please visit our Contact Us page to get in touch with our customer service.

How long does a refund take?
When accounts process your refund, you will receive a notification sent to your email address which you placed the order with. This means that a refund has been processed at our end, at this point it usually takes 2 to 5 business days to show in your account. Please note in can take up to 10 business days..

How long does it take to process a return?

After the item has arrived back into the warehouse it can take up to 2 workings day to process.

I lost my returns note, how do I request another one?

Just include note in the parcel containing your order number, name, address, email, phone number and the reason for the return.

I am missing an item from my order, what do I do?

Please visit our Contact Us page to get in touch with our customer services. Please include your order, address and name in the message.

An item from my order is wrong, what do I do?

Please visit our Contact Us page to get in touch with our customer services. Please include your order, address and name in the message.

Why have I been charged twice?

Please visit our Contact Us page to get in touch with our customer service and we will look into this for you. Please include your order, address and name in the message.

Is my order cancelled as I am not able to find it/track it on your website?

If your order was cancelled, you would have received an email, please check you junk/ spam filter. If you have not received an email regarding a cancelled order and your order is not visible on the website, please visit our contact us page to get in touch with our customer service.

When checking the status of the shipment on the website it says that my order was damaged in transit and I have not received my order.

Please visit our Contact Us page to get in touch with our customer service and we will look into this for you. Please include your order, address and name in the message.

My order was delivered damaged, what should I do?

Please visit our Contact Us page to get in touch with our customer service. Please include your order number, list of the items damaged, order number, address and name. We will also request you to send  us photographs showing the damage.

My order was cancelled but there is a pending transaction on my bank statement.

This is authorisation for payment but is in holding account. The authorisation will be released from your account.

How do I track my order?

When you use one of our tracked delivery service, we automatically send you an email with your tracking number with your dispatched email.

Do you delivery to PO BOX or BFPO addresses?

No, unfortunately we don’t delivery to PO BOX or BFPO addresses at this current stage.

How do I cancel or modify my order?

Once your order has been placed we are unable to change any details or cancel your order. If you made a mistake, please contact our customer service team, so we can arrange to return your order once it has shipped or try to amend the delivery address with the courier.

What if I have not received my order?

If you have not received your order after the time period, this is usually 7 working days after dispatch. Please contact our customer service team, via our Contact Us page and we will do all we can to assist.

What if I receive my order and it is damaged, defective or not what I ordered?

If you are not completely satisfied with your order please contact customer service via  our contact us page within 30 days of receiving your order. Make sure you do not dispose of any broken items as we will require photographic evidence to support claims for damages. Once this has been provided, we will offer a full refund or replacement.

Please note we reserve the right to requested a faulty, damaged or incorrect item(s) returned back to us.

How do I make a return?

To make a return and get a refund, please contact our customer service team via our Contact Us page.

How do you return an item by post?

Please package your product(s) securely in the original packaging and contact us for a pre-paid return label to be sent to your email address.

You will also need to include a brief letter including the following information

Your Order Number

Your Name

You Email Address

Your Address

The explanation as to why you are returning the product(s) back.

Whether you would like a refund or an exchange.

Payment

What forms of payment are accepted?

At the current moment we only accept payment online. We accept payments in the United Kingdom (£)

We accept the following payment methods:

            PayPal

            Credit or debit cards.

Please do not send cash or cheque to us.

Do you do promotional or discount codes?

Subscribe to our newsletter to hear about all our latest offers and promotion codes.

How do I use my promotional code?

To use a promotional code, enter it in the coupon code box on the checkout page and click apply coupon.

Delivery and Returns

What are the delivery costs and times?

Free delivery is available on your order for details can be found on the delivery page.

Can I collect my order?

Orders aren’t available for collection as we don’t have any stores.

What is your return policy?

We want you to be happy with your order and offer a 30 days return period on all our products. If you’re not totally satisfied with your order or have changed your mind, please return the unopened product(s) to us within 30 days of receipt and we will refund you at the price you paid for your product(s).  Please note we will not refund any postage charges that you may have paid on the original order.

What countries do you deliver to?

Currently we only offer delivery within the United Kingdom.

How long will it take to receive my order

At busy times orders may take 2 business days to be dispatched. The majority of orders received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service, please allow up to 7 business days for standard delivery.

Products

Do you ever run out of popular product lines?

Yes. In the unlikely event that an item(s) is not in stock we will contact you with 72 hours of the receipt of your order. You will have an option of cancelling or continuing with the rest of your order.

Why are products so much cheaper?

We sell products directly to the public. There is no shop and there are no middlemen so our overheads are kept low and so we pass the saving on to you!

Do your prices change?

In order to offer the customer, the best deal possible at any given time our price do frequently change. In terms of orders however, the price we charge will be the same as stated in your email confirmation.

What do I do if I can’t find a product(s) I’m looking for online – does this mean you don’t sell it?

Not necessarily, it maybe that product(s) is out of stock temporarily. If the product(s) you are looking for isn’t online please contact our customer service team via our Contact Us page. With the name of the product so we can check when we will availability.

Contact Us

Reg. Office Brookside, Nercwys Mountain, Mynydd Du, Mold, CH7 4BW Co. Reg. 09701496

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