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Refund and Return Policy

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Refund and Return Policy

Delivery

We only delivery to the United Kingdom.

All of our products are dispatched with 2 business days of the order being placed.

The estimate delivery dates are based on the average delivery time. However, as we cannot guarantee the speed of the courier service.

Orders being shipped via standard delivery will be delivered by Royal Mail or by MyHermes Tracked service. If you choose Premium service this will be delivered by Hermes or Royal Mail.  Your tracking number will be available in My Account section on the website.

If you’re not available to receive your order, your order will be left in safe place or a card will be left advising you to either collect the parcel or they will try to re-attempt delivery.

Delivery Service

Standard delivery is free for all orders.

Mainland UK: 2-3 business days after dispatch

Highlands & Islands: 4-7 business days after dispatch.

Premium delivery is £5.95 for orders place by 1pm will be the next business day.

Deliveries will take place between 8am to 9pm.

Please note for certain area we are unable to provide Next day deliveries. Please see below.

There will be no deliveries on Bank Holidays or Weekends and instead orders will be delivered next business day.

Premium Exceptions

Channel Islands, Northern Ireland, Scottish Highlands and Isle of Man requires 2 business days. Scottish Islands require 2-5 business days.

Returns

We want you to be happy with your order and offer a 30 days return period on all our products. If you’re not totally satisfied with your order or have changed your mind, please return the unopened product(s) to us within 30 days of receipt and we will refund you at the price you paid for your product(s).  Please note we will not refund any postage charges that you may have paid on the original order.

Any good returned more than 3 months after purchase date, whether faulty or not, will not be refunded or replaced and the return product(s) will be disposed of.

Contact Us

Reg. Office Brookside, Nercwys Mountain, Mynydd Du, Mold, CH7 4BW Co. Reg. 09701496

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